Izola Bank p.l.c. Accessibility Statement
Izola Bank p.l.c. is committed to making its public website, digital customer information and online customer-facing services accessible and usable by all customers, including persons with disabilities.
Services covered
This statement applies to consumer-facing digital services provided or controlled by Izola Bank, including:
- the public website and personal savings webpages;
- online customer journeys and related forms;
- consumer banking information and downloadable documents; and
- the Help Centre and customer support channels, where these are within the Bank’s control or configuration.
It was prepared in line with the Accessibility Measures (European Accessibility Act) Regulations, S.L. 627.03, which transpose Directive (EU) 2019/882 into Maltese law.
How the services are made accessible
Izola Bank works to make relevant digital information and services perceivable, operable, understandable and robust. Measures include, where applicable:
- clear page structure, headings and meaningful links;
- keyboard navigation and visible keyboard focus;
- readable text, sufficient colour contrast and text resizing;
- text alternatives for meaningful images and other non-text content;
- clear labels, instructions and error messages for forms and calculators;
- compatibility with commonly used assistive technologies;
- accessible customer information and downloadable documents, or an accessible alternative format; and
- identification, security and payment-related functions designed to be accessible.
Consumer banking information is written as clearly as possible and is intended not to exceed B2 language complexity.
Accessibility support and alternative formats
If content, a document or a digital service is difficult to access, Izola Bank can provide assistance or an alternative accessible format where reasonably practicable. Depending on the request, this may include accessible HTML, Word, PDF, large-print or plain-text information.
Known accessibility limitations
Izola Bank is reviewing and improving its digital services. Some downloadable documents, calculators, product tables or third-party support features may not yet fully meet the intended accessibility standard. Reported barriers will be assessed and addressed through the Bank’s accessibility review and remediation process. Where content cannot be accessed, an alternative format may be requested.
Contact
To report an accessibility barrier or request assistance, please contact:
Izola Bank p.l.c.
4 Castille Place
Valletta VLT1062
Malta
Telephone: +356 2792 2040
Help Centre: https://izolabank.zendesk.com/hc/en-150
Website: https://www.izolabank.com
When submitting an accessibility request, please include:
- the webpage or document concerned;
- the nature of the accessibility issue;
- the assistive technology or device being used, where relevant;
- the preferred contact method;
- the format in which the information is required, where applicable.
Izola Bank will review accessibility feedback and respond within a reasonable timeframe.
Accessibility widget
Izola Bank may use accessibility support tools or widgets to provide additional user-facing accessibility options, such as contrast or text display adjustments.
Monitoring and review
Izola Bank maintains processes to review accessibility, test relevant customer journeys, address identified barriers and update this statement when material changes are made. Accessibility information and supporting records are retained while the relevant service remains in operation.