The Role
The Applications Management Intern is responsible for assisting in installations, parametrisation, troubleshooting, testing and providing support on the Bank’s applications.
Key Responsibilities
- Ensure the timely resolution of JIRA tickets as reported by end-users and reporting incident related to security (e.g. malware infections, phishing attempts, unauthorised access, or data breaches), including escalations to the appropriate security team for further investigation and resolution;
- Assists the ICT team in the testing and deployment of new applications, upgrades and bug fixing,
- Assist in the Joiners, Movers and Leavers procedures;
- Assist in the parameterisation of varies applications;
- Assist in the ICT checklists.
- Identify recurring application issues and escalate when required;
- Provide end-user support and training;
- Prioritise and manage simultaneous open cases;
- Document new procedures, guidelines, and best practices for end-users, ICT staff and other stakeholders including security aspects;
- Undergo staff training as required by the Bank, including security awareness training focused on security best practices and protecting sensitive data and ICT assets;
- Any other tasks as may from time to time be required by the Bank.
Skills and Requirements
- Diploma or certifications in ICT;
- Have a strong command of the English language;
- Communicate effectively, to gather appropriate information regarding reported issues;
- Good trouble shooting, capable of analysing a problem and finding a long-term working solution;
- Excellent time management, task planning and prioritising;
- Basic knowledge of SQL would be considered an asset;
- Have strong analytical skills and excellent verbal and written communication skills;
- A great team-player.
Benefits
This internship offers a competitive allowance, hands-on experience within a dynamic banking environment, and strong opportunities for personal and professional development.
You will be supported by experienced mentors who will guide you, provide ongoing feedback, and help you build practical skills throughout your internship. From day one, you will gain real exposure to how a bank operates and contribute to meaningful work.
We are committed to developing future talent and creating a supportive learning environment where you can grow and gain valuable industry experience. This internship may also lead to a full-time position upon completion of studies.
This position comes with a performance bonus, study leave and free parking.